Please read these booking conditions carefully as they are the sole terms and conditions of the contract between you and the relevant providers of the accommodation, theatre tickets or any other booked service.
Justlondontheatrebreaks.com (“Website") is a website owned, managed and operated by:
isango! Limited, a member of the Hotelbeds group of companies whose registered address is at
27 Goswell Road, London EC1M 7GT, UK
The following additional documents set out policies for use of the Website, policies on content submitted as product reviews and our privacy policies. While accepting to these booking terms and conditions, it is your responsibility to review these additional documents.
Scope and Coverage
These booking conditions are applicable to all packages booked on the Website or through the Just London Theatre Breaks customer service call centre. These terms and conditions apply equally to all residents of any country around the world.
Status of Just London Theatre Breaks
For the sale of theatre tickets, Just London Theatre Breaks acts as an agent to the relevant service provider (wherein the relevant service provider is the supplier and the principal).
Terms and Conditions of the Relevant Service Providers and their agents
Since we only act as an agent in respect of all bookings we make with the relevant service providers or their agents for accommodation, theatre tickets, transport or any other booked services, the relevant service provider's booking conditions will prevail over our terms and conditions in cases where Just London Theatre Breaks and the relevant service providers' terms and conditions conflict with each other (more details on this matter are set out in clause 13 below).
Specific Terms and Conditions
Prices and price changes
As Just London Theatre Breaks acts only as an agent in the booking process, the relevant service providers reserve the right to change, amend or correct prices shown on the Website at any time before or after you have booked. After you have booked, if the price of your booking changes in such a way, we will confirm details of the change as soon as possible.
Changes made to your booking by us
We and the relevant service providers will do all we can to tell you of any significant changes to your booking. If you do not wish to accept the change, wherever possible the relevant service providers may offer you an alternative arrangement with an alteration in price or otherwise the booking will be cancelled and we will refund you all the monies you paid us at the time of booking.
As an agent we are unable to accept any liability for any changes, significant or otherwise, to your booking.
We cannot be held liable for the cancellation of a show or the non-appearance of any particular cast member in a theatrical performance. If a show is cancelled, the cost of the theatre ticket(s) will be refunded.
Circumstances beyond our or the service provider's control
No compensation of any kind or responsibility can be taken if, due to circumstances beyond the control of Just London Theatre Breaks Limited or the relevant service providers, we have to make a change to your booking or we or the relevant service providers cannot fulfill your booking in full or in part as agreed, or you suffer any loss or damage of any description. A circumstance beyond our or the relevant service providers' control is one that cannot be foreseen or avoided, even after taking all due care and includes but is not limited to war, terrorist activity, civil unrest, industrial disputes and bad weather situations or forecasts.
If You Have a Complaint
If you have cause for complaint, this must be brought to the attention of the hotel or theatre staff immediately so that action can be taken to remedy the problem. Failure to report your complaint in this way may jeopardise any claim you subsequently make. Complaints must also be notified to the Just London Theatre Breaks Customer Services Department (020 7043 4827) at your earliest opportunity.
The assistance we provide to resolve your complaint is provided in our capacity as an agent only.
Prices and Payment
We accept the following credit cards
Just London Theatre Breaks does not charge a service fee for processing credit card payments. Full payment by credit card is required to make a reservation. Payment will be listed as "Isango Limited" on your credit card statement.
Prices are per person, unless otherwise specified. Prices include VAT and local taxes unless otherwise stated,
Prices are based on the local tariffs at the time of quoting converted at the prevailing foreign exchange rate. Price quotations are subject to change without notice until a booking has been confirmed.
Not included as part of the services we offer are any applicable foreign departure, security, port charges, park fees, customs, immigration, agricultural, passenger facility charges and international transportation tax. In addition, tips/gratuities to hotel staff; passports and visa fees; baggage and personal insurance; beverages and food not listed under inclusions in the travel product and all other items of a personal nature are also not included. You should retain sufficient local currency to pay for all of the above items if necessary.
Please inform us at time of booking of any special requests for any service or facility that is not included as part of your booking. We will enquire with the relevant service provider and where possible will try to accommodate your request, but please note such requests cannot be guaranteed.
Changes you request after booking but before consumption
Please note that it will not be possible to make any changes to a booking once confirmed. Please check your booking details carefully to ensure that travel arrangements coincide with the dates you have booked with us as we will not be liable for any costs incurred as a result of any mistakes by you.
Cancellation by youSubject to clause 2 above, theatre tickets are non-refundable. Please note that if for any reason, you decide to cancel your confirmed booking a 100% cancellation penalty will apply.
Passports/visas and health requirements:It is the responsibility of all passengers, regardless of their nationality, to check with the appropriate authorities about any visa and immigration requirements. We will not accept any responsibility if you or any passenger will travel without the correct passport, visa, health insurance or any other immigration requirement.
Information AccuracyWe and our service providers regularly review all details about the theatre tickets and hotels offered to ensure accuracy. Please note all duration times given are approximate. Please review the check-in time for the accommodation as these vary and could be any time between midday and 4pm.
In accordance with "The Package Travel and Linked Travel Arrangements Regulations 2018" all passengers booking with isango! Limited are fully protected for the initial deposit and subsequently the balance of all monies paid to us, including repatriation if required, arising from cancellation or curtailment of your travel arrangements due to the insolvency of isango! Limited.
There is no requirement for Financial Protection of day trips, and none is provided. This insurance is only valid for packages booked that DO NOT include flight. Consumer aware: Your booking is insured by IPP Ltd and its panel of insurers. This insurance is only valid for passengers who book and pay directly with/to isango! Limited. If you have booked and/or paid direct to a Travel Agent for a holiday with isango! Limited please request proof of how the booking is secured as this will not be covered by IPP Ltd in this instance.
This Insurance has been arranged by International Passenger Protection Limited and its panel of Insurers who are members of the Association of British Insurers & Lloyds Syndicates. For further information please go to www.ipplondon.co.uk
Claim procedures: download claim form from www.ipplondon.co.uk, any occurrence which may give rise to a claim should be advised within 14 days to: International Passenger Protection Limited, Claims Office, IPP House, 22-26 Station Road, West Wickham, Kent BR4 0PR, United Kingdom. Telephone: +44 (0) 208 7763752. Fax: +44 (0) 208 7763751.
In order to deal promptly with any claims here under it is essential that you retain all bills, receipts and other documents relating to your travel arrangements. Claims forms must be submitted to IPP within six months of date of insolvency they cannot consider or pay claims received after this date.
Our liability to you
The combination of travel services offered to you is a package within the meaning of Directive (EU) 2015/2303. Therefore, you will benefit from all EU rights applying to packages and we will be fully responsible for the proper performance of the package as a whole.
We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the travel services.
We are not liable for business losses. We only supply the travel services for domestic and private use. We will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.pWe shall use reasonable endeavors to remedy any issues with the booked arrangements unless it is impossible to do so. If we are unable to address the issue, we shall provide a reasonable price reduction and compensation where appropriate.
Service Providers' Conditions
You are bound by the booking conditions of the relevant service provider and conditions of carriage where relevant and these conditions apply to your contract with us. In the event of any conflict between the conditions of the relevant service provider and our own, the relevant service provider's conditions will prevail provided they are valid and enforceable, otherwise our conditions will prevail. The relevant service provider's conditions may limit or exclude their and our liability to you and they may be subject to international conventions. Copies of the Service Providers' terms and conditions are available on request from the relevant service provider.
If any international convention applies to or governs any of the services or facilities supplied by us on behalf of the service providers, and you make a claim against us of any nature arising out of death, injury, loss or damage suffered during or as a result of the provision of those services or facilities, our liability to pay you compensation and/or the amount (if any) of compensation payable to you by us will be limited in accordance with and/or in an identical manner to that provided for by the international convention concerned (in each case including in respect of the conditions of liability, the time for bringing any claim and the type and amount of any damages that can be awarded). International Conventions which may apply include: in respect of international air travel, the Warsaw Convention 1929 (including as amended by the Hague Protocol of 1955 and by any of the additional Montreal Protocol of 1975) or the Montreal Convention 1999; in respect of rail travel, the Berne Convention 1961; in respect of carriage by sea, the Athens Convention 1974; in respect of carriage by road, the Geneva Convention 1973; and, in respect of hotels, the Paris Convention 1962. You can get copies of the relevant conventions if you ask us. For the avoidance of doubt, this means that we are to be regarded as having all benefit of any limitations of compensation contained in any of these conventions or any other international conventions applicable to your travel arrangements.
It is a condition of our contract with you that you and all members of your party have suitable and sufficient travel insurance to cover your journey as neither Just London Theatre Break nor our suppliers can be held responsible for any liability, expenses or losses you incur as a result of being inadequately insured. We strongly recommend that at the time of booking a comprehensive travel insurance policy is purchased.
Just London Theatre Breaks will provide soft copies of vouchers relevant for each booking. Please note that your hotel reservation and theatre tickets have separate vouchers and hence there will be multiple vouchers for your booking. It is your responsibility to print out all the vouchers related to your booking and present them to the relevant service providers. When presenting your pre-paid voucher(s) for redemption, the Lead Traveler is required to present valid photo identification, bearing the name of the Lead Traveler. The voucher may be confiscated if Photo ID, credit card / gift certificate and signature do not match the Lead Traveler.
Please note you are responsible for your and your party's actions. If we or the service providers believe your actions or those of your party could cause danger, upset or annoyance to other customers, guests or staff, we or the service providers may end your booked arrangements immediately. In this event neither Just London Theatre Breaks nor the relevant service providers will pay compensation, make refunds nor pay any expenses you suffer as a result.
You are responsible for your personal safety and for the safety of the accompanying people dependent on you. Please take time to understand and then conform to the health and safety rules stipulated by the relevant service provider or the facility or by the appropriate government authorities including Foreign and Commonwealth Office (FCO) in UK.
You agree to defend and indemnify Just London Theatre Breaks Limited, its affiliates, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by you or on your behalf in excess of the liability described above or by third parties as a result of your breach of this agreement or the documents referenced herein, your violation of any law or the rights of a third party; or your use of this website.
The star ratings may be different to official ratings as they vary significantly by country, and often within countries. Hence it is your responsibility to review the description of hotel facilities, rooms, meals and other amenities to make the best decision for yourselves.
It is your responsibility when making a reservation to ensure you have booked the correct room type for your needs. All details of the room types and the number of people that can be accommodated in the room are available on the website and should be double checked on your email confirmation.
You acknowledge that the availability of the facilities and features listed for each hotel are under the direct control of the hotel and as such Just London Theatre Breaks Limited or its affiliates cannot be held responsible if those facilities or features are not made available to you during the period of your stay. If a facility or feature is of particular importance to you, then you should check with Just London Theatre Breaks customer service or the hotel that this facility or feature will be available during your dates of stay. Please note that, in particular, swimming pools and air conditioning are only available seasonally and it is your responsibility to check whether these facilities will be available during your stay. You acknowledge that the inclusion in the hotel's facilities of car parking, means that a provision is made by the hotel for car parking. You acknowledge that the availability and cost of the car parking is determined by the individual hotel. It is your responsibility to check the availability and cost of the car parking provided by each hotel.
Applicability of Package Travel and Package Tours Regulation
All bookings that include a hotel accommodation, theatre tickets or any other tourist service are formally defined as a package in the Package Travel and Linked Travel Arrangements Regulations 2018 (“Regulations"). Just London Theatre Breaks has the necessary financial failure insurance policy through IPP Ltd and its panel of insurers. This insurance is only valid for users who book and pay directly with/to Just London Theatre Breaks. If you have booked and/or paid direct to a Travel Agent for a holiday with Just London Theatre Breaks please request proof of how the booking is secured as this will not be covered by IPP Ltd in this instance. The financial bonding obligations under the Regulations have been met by us for all packages we offer and ensure that any monies you pay will be refunded (subject to making a valid claim) or you will be repatriated in the unlikely event of our insolvency. For more specific details please refer to Point 11 under Section E of Terms and Conditions.
Opt in for Marketing Communication
When you make a booking you may consent to receive our marketing communication. Your consent to receive our marketing covers all our brands and websites including but not limited to www.isango.com, www.justlondontheatrebreaks.com, www.loveorlandotickets.com and www.localparistours.com. All such brands and websites are owned and managed by Isango! Limited. You can unsubscribe from our marketing communication by using the link on our individual marketing communication or by writing to us on firstname.lastname@example.org.
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